Shipping Policy

This policy explains how Green Lane Furniture (GREEN LANE FURNITURE LTD, company number 15612430) delivers furniture from our Birmingham showroom. Questions: contact@greenlanefurniture.co.uk or +44 7414 892530.

Where we deliver

• Mainland Great Britain from 510-512 Green Lane, Birmingham B9 5QH, United Kingdom.
• Scottish Highlands, islands, Northern Ireland and some remote postcodes may need a custom freight quote and longer lead times. Contact us before ordering if access is restricted.
• International delivery is not offered as standard.

Delivery methods

• Sofas, beds and large furniture: specialist two-person or pallet carrier, usually kerbside / room-of-choice where booked.
• Smaller items: standard courier.
• Delivery dates shown at checkout or in your confirmation are estimates, not guarantees.

Charges and times

• Delivery cost (including any free-delivery offer) is shown at checkout before you pay. Prices are in GBP.
• Order handling: typically 1–2 working days after payment (Monday–Friday, excluding UK bank holidays).
• In-stock furniture: often 3–10 working days after dispatch. Made-to-order items take longer; we will email an updated timeline.

On delivery day

• Provide safe access for the vehicle. Check doorways, stairs and lifts before you order large sofas or beds.
• Someone 18+ should be present to receive and sign for the goods.
• Inspect packaging before the driver leaves. Note damage or shortages on the receipt and photograph them.

Damage and failed delivery

• Report visible damage or missing items within 48 hours to contact@greenlanefurniture.co.uk with your order number and photos.
• If nobody is in, access is blocked, or the address is wrong, a redelivery fee may apply.

Last updated: 18 September 2026